Refund policy

At Korean Skin Care India, we want our customers to have a clear and transparent shopping experience. Please read our Return & Refund Policy before placing an order.
Returns
Eligible products may be returned within 7 days of delivery.
To be eligible for a return, the product must be:
Unused and unopened
In its original condition
In its original packaging with labels, tags and seals intact, where applicable
Accompanied by the order details or proof of purchase
For hygiene and safety reasons, opened, used, tested, unsealed, or partially consumed skincare, cosmetic, beauty, and personal care products are not eligible for return, except where the product received is damaged, defective, incorrect, or materially different from the product ordered.
Damaged, Defective or Incorrect Products
Please inspect your order after delivery. If you receive a product that is damaged, defective, incorrect, or materially different from your order, contact us within 48 hours of delivery.
Please provide your order details along with clear photographs or videos of the product and packaging so that we can review the issue.
After verification, we may offer a replacement, return, or refund, as applicable.
Return Process
To request a return, contact us at:
Email: koreanskincareindia00@gmail.com
Please mention your order number and reason for return.
Do not send a product back without contacting us first. Returns sent without prior approval may not be accepted.
Approved returns should be sent to:
Return Address:
Metro Hotel, Nadi Naka,
Bhiwandi, Thane,
Maharashtra – 421302, India
Return instructions will be provided after your request has been reviewed and approved.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns of skincare, cosmetic, beauty, or personal care products that have been opened, used, tested, unsealed, or partially consumed, unless they were received damaged, defective, or incorrect.
Items specifically marked as final sale or non-returnable on the product page are also not eligible for return, except where required by applicable law.
Refunds
Once an approved returned product is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be processed to the original payment method. The time required for the amount to appear in your account may vary depending on your bank or payment provider.
For Cash on Delivery (COD) orders, approved refunds may be processed to the customer's bank account or another supported refund method after the required details are provided.
Original shipping charges, if any, are generally non-refundable unless the return is due to a damaged, defective, or incorrect product.
Order Cancellation
Orders may be cancelled before they have been shipped by contacting our customer support team.
Once an order has been shipped, cancellation may not be possible. Eligible return requests after delivery will be handled according to this Return & Refund Policy.
Exchanges
We do not offer direct exchanges unless the product received is damaged, defective, or incorrect.
For other eligible returns, customers may return the product according to this policy and place a new order separately.
Return Shipping
If a return is required because we sent a damaged, defective, or incorrect product, we will provide appropriate return instructions.
For other eligible returns, return shipping charges may be the responsibility of the customer. Applicable charges and instructions will be communicated before the return is approved.
Contact Us
For questions regarding returns, refunds, cancellations, or your order, contact us at:
Korean Skin Care India
Email: koreanskincareindia00@gmail.com
Return Address: Metro Hotel, Nadi Naka, Bhiwandi, Thane, Maharashtra – 421302, India